Refund policy

Return & Refund Policy — Givanas.store

At Givanas.store, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or significantly different product from what you ordered, you may be eligible for a return or replacement.

Eligibility for Returns

To request a return, please contact us within 7 days of receiving your order.

The product must:

• Be unused and in its original condition.
• Be returned with its original packaging, where applicable.
• Include all accessories, tags, and items that came with the order.

Damaged or Incorrect Products

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible and provide:

• Your order number
• A description of the issue
• Clear photos/videos of the product and packaging

After reviewing your request, we will inform you whether the item qualifies for a replacement, return, or refund.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Used or damaged products caused by the customer
• Products without their original packaging
• Products that have been modified or altered
• Items specifically marked as non-returnable

Refunds

Once an approved return is received and inspected, we will notify you about the status of your refund.

If approved, the refund will be processed using the applicable payment method or another mutually agreed method.

Shipping charges may be non-refundable unless the return is due to an error on our part or the product was defective/damaged upon delivery.

Exchanges

If you receive a defective or incorrect item, we may offer a replacement subject to product availability.

Contact Us

For return or refund requests:

Givanas.store
Owner: Afaf Marium
Location: Lahore, Pakistan
Email: afafmarium17@gmail.com